Dusty Lilac Quarter-Zip Fleece Sweatshirt & Trouser Set

We have a 7-day return policy, which means you have 7 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at tobyoutfit@gmail.com or WhatsApp us at +923232430378. Please note that the return address will be provided to you by the team. 

If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. The return shipping charges will only be covered by the Brand if the Brand is at fault(sent the wrong size or wrong product).

You can always contact us for any return questions at tobyoutfit@gmail.com

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

The fastest way to ensure you get what you want is to return the item you have and, once the return is accepted, make a separate purchase for the new item.

Refunds

We will notify you once we’ve received and inspected your return and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund, too. 
If more than 15 business days have passed since we’ve approved your return, please contact us at tobyoutfit@gmail.com.

Note: If the customer is at fault, then the refund will be issued after deducting the 4% GST and delivery charges from the original amount paid by the customer.  

At Toby Outfit, your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website, place an order, contact our support team, or interact with our services.

Information We Collect

When you place an order or contact us, we may collect details such as your name, phone number, email address, shipping address, billing information, order details, and any message you share with us.

We may also collect basic website usage information such as device type, browser type, pages visited, and how customers interact with our website. This helps us improve the shopping experience.

How We Use Your Information

We use your information to process orders, confirm payments, arrange delivery, provide customer support, manage returns or exchanges, send order updates, and improve our products and services.

If you subscribe to our newsletter or promotional updates, we may use your contact details to share deals, discounts, new arrivals, and special offers. You can unsubscribe from promotional messages at any time.

Order and Payment Information

Your order and payment details are used only to complete your purchase and provide order-related support. We do not sell your personal information to third parties.

Sharing of Information

We may share necessary information with trusted service providers such as courier companies, payment processors, website hosting providers, and marketing tools only to complete your order or improve our service.

Cookies and Tracking

Our website may use cookies and similar technologies to improve website performance, remember customer preferences, track website activity, and show relevant offers or ads. You can manage cookies through your browser settings.

Data Protection

We take reasonable steps to protect customer information from unauthorized access, misuse, loss, or disclosure. However, no online platform can guarantee complete security, so customers should also keep their account and payment details safe.

Customer Rights

You may contact us to request access, correction, or removal of your personal information, subject to order processing, legal, and business record requirements.

Third-Party Links

Our website may contain links to third-party platforms such as social media, payment services, or delivery partners. We are not responsible for the privacy practices of those third-party websites.

Updates to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated date.

Contact Us

If you have any questions about this Privacy Policy or how your information is used, you can contact us at:

Email: tobyoutfit@gmail.com
WhatsApp: +923232430378